Donately Updates - September 2017

Another turn of the calendar, another release of new features from Donately! As always, we’re continuing to improve upon our offerings to bring state-of-the-art technology to the online fundraising space in order to help you raise more money online.

Below is a detailed log of the changes and updates we’ve made, along with an announcement from Stripe regarding pricing for new accounts. Please give it a read, and be sure to let us know if you have any questions.

Redesigned Donation and Peer-to-Peer Fundraising Pages
We hope you’ve all had a chance to see your refreshed donation and peer-to-peer fundraising pages by now. We’ve heard some great feedback from you all, and are continuing to improve the pages to bring you and your donors the best experience possible. As you know, our decade-plus experience working directly with nonprofits keeps us updated on all the latest trends in the space which we incorporated into the new designs.

Along with the refreshed look, our development team worked tirelessly to improve the speed of the pages by creating them using some of the latest technology. We’re really proud of how fast the new pages are, and hope that you’ve noticed the improvement as well!

Form Builder Updates
Along with the refreshed pages, we’ve made improvements to our form builder. Right from the builder, you now have the ability to take credit card and/or ACH donations, enable the option for donors to cover fees, add custom fields, and applying custom styles. With the exception of custom styles, these new features can now be enabled for your Donately pages. If you would like to add custom styles, you will need to embed your donation form onto your website.

If you want to read about how to enable some of these features, check out this Help Center article collection. If you’re having any trouble or have any questions, always feel free to let us know! We’re more than happy to help you get your form perfect.

Update to Stripe’s Pricing for New Accounts
Before reading this, we want to make sure it’s understood that this will not affect any Donately customers who signed up prior to September 13th. With that in mind, Stripe recently informed us of a change to their pricing model moving forward.

For all accounts who created an account with Stripe after September 13th, the following changes will take effect:

  1. Stripe will no longer return their processing fees on donations that are refunded.
  2. For US users, they will now begin charging a 1% fee for any non-US credit cards, and a 1% currency exchange fee. Previously, they only charged a 2% currency exchange fee, so this isn’t a huge change overall.

Please note two things from us relating to their changes:

  1. We have been, and will continue to refund the Donately fee back to your organization for any refunded donations.
  2. We are working hard to bring you the option of accepting donations in different currencies. We do not have any specific updates on this for now, but stay tuned for future releases where you will hear more!

If you have any questions, chat us from your Donately dashboard or send a note to We love hearing from you!